Support

We're here to help with any question about a brief, your account or a payment. Just send us an email.

compedge@nayrix.comWe aim to reply within 24 hours on working days.

Frequently asked questions

  • What do I get in a brief?

    The same 13 structured sections for every company, a 14th if you ask a specific question, and a Raw Data Appendix. Charts are drawn from its own data, and you can export it as a PDF, an editable Word document or a PowerPoint deck.

  • How is payment handled?

    Payments are made through secure checkout, by card or wallet. Any applicable taxes are calculated at checkout, and you receive a receipt for every purchase. Your credits or Pro plan are added to your account once the payment is complete. Prices are in US dollars: $12 for one brief, $45 for five, or Pro at $39 a month or $390 a year for 20 briefs a month.

  • Can I get a refund?

    Yes. Unused credits and your first Pro payment are refundable in full within 14 days of purchase. Simply email compedge@nayrix.com from the address on your account. A brief that fails to generate is never charged, and if one generates but is not usable, let us know and we will gladly regenerate it or return the credit.

  • Is my data private?

    Yes. Every brief you create is saved privately to your account, so you can reopen it from History whenever you need it. Only you can see them, and you can delete any of them at any time. We never sell your personal information or use your reports to train AI models.

  • How accurate are reports?

    Briefs are written by AI and can contain mistakes. Check important facts before you rely on them. To help you check, each one is researched live on the web when you generate it and carries one overall confidence rating, HIGH, MEDIUM or LOW, set against published rules. Figures carry their provenance inline, and anything the research could not find is reported in the appendix rather than dropped.

  • Can I use reports for client delivery?

    Yes, briefs are designed for client work. Each is a first draft that shows its sources and confidence level, so you can see what to check before it reaches a client. If you would like custom formatting or your own branding on exports, we would be glad to hear what you need at compedge@nayrix.com.

  • Who built this?

    CompEdge is built by Nayrix Software Solutions. Learn more on our About page.